THE ROLE OF ARTIFICIAL INTELLIGENCE IN ALTERNATIVE DISPUTE RESOLUTION: ADVANCING EFFICIENCY, FAIRNESS, AND ACCESSIBILITY IN MODERN DISPUTE RESOLUTION MECHANISMS

AUTHORS – SHAKCHI VERMA* & DR. TARU MISHRA**

* LLM SCHOLAR AT AMITY UNIVERSITY LUCKNOW

** FACULTY AT AMITY UNIVERSITY LUCKNOW

BEST CITATION – SHAKCHI VERMA& DR. TARU MISHRA, THE ROLE OF ARTIFICIAL INTELLIGENCE IN ALTERNATIVE DISPUTE RESOLUTION: ADVANCING EFFICIENCY, FAIRNESS, AND ACCESSIBILITY IN MODERN DISPUTE RESOLUTION MECHANISMS, INDIAN JOURNAL OF LEGAL REVIEW (IJLR), 5 (4) OF 2025, PG. 261-269, APIS – 3920 – 0001 & ISSN – 2583-2344.

ABSTRACT

Artificial Intelligence (AI) is transforming Alternative Dispute Resolution (ADR) by improving efficiency, fairness, and accessibility in legal proceedings. This research explores the role of AI in ADR mechanisms, including mediation, arbitration, and online dispute resolution (ODR). AI-powered tools such as chatbots, predictive analytics, and automated decision-making systems are increasingly being integrated into dispute resolution processes to enhance neutrality, reduce costs, and expedite settlements. However, the implementation of AI in ADR also raises significant ethical and legal challenges, including algorithmic bias, transparency, accountability, and data security concerns. This paper provides a comparative analysis of AI-driven ADR models, examining their benefits and limitations while considering regulatory frameworks governing their use. By assessing the current landscape and potential future advancements, this study highlights how AI can contribute to a more efficient and accessible dispute resolution system while emphasizing the importance of human oversight. The findings suggest that while AI has the potential to enhance ADR significantly, a balanced approach integrating AI and human judgment is crucial for ensuring fairness and justice in dispute resolution.

Keywords: Artificial Intelligence, Alternative Dispute Resolution, Mediation, Arbitration, Online Dispute Resolution, Legal Technology.