INTEGRATION OF ARTIFICIAL INTELLIGENCE IN ONLINE DISPUTE RESOLUTION PLATFORMS: LEGAL AND ETHICAL IMPLICATIONS

AUTHOR – BHAVANA DHOUNDIYAL* & AKASH TYAGI**

*ASSISTANT PROFESSOR, SCHOOL OF LAW, IILM UNIVERSITY, GREATER NOIDA. EMAIL – BHAVANA.DHOUNDIYAL@IILM.EDU.

**LLM STUDENT, IILM UNIVERSITY, GREATER NOIDA. EMAIL – AKASH.TYAGI.GNLLM25@IILM.EDU

BEST CITATION – BHAVANA DHOUNDIYAL & AKASH TYAGI, INTEGRATION OF ARTIFICIAL INTELLIGENCE IN ONLINE DISPUTE RESOLUTION PLATFORMS: LEGAL AND ETHICAL IMPLICATIONS, INDIAN JOURNAL OF LEGAL REVIEW (IJLR), 5 (8) OF 2025, PG. 213-224, APIS – 3920 – 0001 & ISSN – 2583-2344.

ABSTRACT

Alternative Dispute Resolution (ADR) provides a variety of well-established methods, such as arbitration, mediation, and negotiation, that offer practical and impactful ways to settle disagreements without the need for traditional court proceedings. The emergence of Artificial Intelligence (AI), coupled with the rapid advancements in digital technology, has brought about a notable shift in how ADR operates. The world is increasingly seeing AI-powered tools, user-friendly digital platforms, and Online Dispute Resolution (ODR) systems playing a role in making dispute resolution more efficient, more readily available, and less expensive.

This paper explores the significant impact of AI and digitization on the established practices within ADR, focusing on how these innovations are changing the fundamental process of resolving conflicts. This study aims on several crucial aspects within the domain of Alternative Dispute Resolution. A primary concern involves investigating methods to broaden the availability of justice to a wider population. Furthermore, it will explore ways to lessen the economic impact often linked to resolving disagreements. The fundamental aim of this research paper is not only to simply find faster methods of resolving disputes, but it also questions whether these alternative approaches can ultimately lead to solutions that are superior in their quality and fairness. Moreover, as Artificial Intelligence becomes increasingly rooted in Alternative Dispute Resolution, a thorough analysis of ensuing legal and ethical consideration is essential. This requires a particular focus on achieving a clear and comprehensive understanding of how AI algorithms actually functions, along with a critical examination of protecting individual’s personal data within these AI-driven environments.

Keywords: Artificial Intelligence (AI), Alternate Dispute Resolution (ADR), Online Dispute Resolution (ODR), Machine Learning, Predictive Analytics, Natural Language Processing (NLP), Blockchain Technology, Digital Platforms, AI in Arbitration, Digital Transformation in Law, AI-powered Mediation, Legal and Ethical Implications of AI, AI in Legal Practice, Bias in AI Algorithms.