ANALYZING THE SYSTEMATIC BARRIERS INVOLVED IN IMPLEMENTATION OF OMBUDSMAN IN INDIA

AUTHOR – JOANNA EVANGELIN, STUDENT AT THE TAMIL NADU DR. AMBEDKAR LAW UNIVERSITY, TARAMANI, CHENNAI

BEST CITATION – JOANNA EVANGELIN, ANALYZING THE SYSTEMATIC BARRIERS INVOLVED IN IMPLEMENTATION OF OMBUDSMAN IN INDIA, INDIAN JOURNAL OF LEGAL REVIEW (IJLR), 4 (4) OF 2024, PG. 89-93, APIS – 3920 – 0001 & ISSN – 2583-2344.

ABSTRACT

This paper talks about the challenges that are involved in implementation of Ombudsman system in India. The Ombudsman system in India plays a critical role in ensuring transparency, accountability, and justice within public administration and various financial sectors. The Ombudsman has the authority to operate as an independent body where they  receive complaints from the public which entails issues such as poor management, corruption and complaints against government entities and other financial institutions including the banking as well as the insurance sector, the objective of the complaint mechanism is to facilitate a more efficient and cheaper system of grievance redressal,but this may not be possible because of  bureaucracy, public ignorance, resource scarcity and others.This paper seeks to explore such constraints by way of case studies & secondary data and study about the effects they have on the functioning of the Ombudsman system of india. This article has also looked into some potential reforms to help improve the ombudsman institutions and enhancement of the Ombudsman as a defender of the citizen’s rights.

Keywords: Ombudsman, India, grievance redressal, public administration, systemic barriers, Lokpal, accountability.