ADVENT OF ONLINE DISPUTE RESOLUTION IN INDIA

Authors: K Veena Subashree, Student of Christ School of Law, Bengaluru

Best Citation – K Veena Subashree, ADVENT OF ONLINE DISPUTE RESOLUTION IN INDIA, Indian Journal of Legal Review (IJLR), 3 (1) of 2023, Pg. 88-99, ISSN – 2583-2344.

ABSTRACT

The current eminence of online dispute resolution is gaining momentum and pace, regarding the pandemic period and the post pandemic period in the modern world. Though the expeditious growth of Online Dispute Resolution was a result of pandemic, it served quite the significant change in the current set up of dispute settlement sphere. The basic intent of this kind of mechanism is to negotiate and resolve disputes between parties, who are either restricted by distance or are in a need to seek a solution that fits all. The process of online arbitration in depth regarding electronic forms of mediation, conciliation, negotiation, med- arbitration and few others are given importance. The paper also throws light on some of the relevant provisions under various acts regarding the given topic. It tends to examine the relatable case laws and current trends coming into the digital market, with the rise of wave of innovation. With the influence of technology, e-governance has gone a long way in making the dispute settlement process more effective and reliable in recent times. The paper shall also focus on covering the shortcomings of the present provisions, and drawbacks of the mechanism and give recommendations to the same. Moreover, emphasis shall also be laid on the suggestions as to what more new innovative things can be incorporated in order to make the process of online arbitration run more smoothly and effectively.

Key words:  convenience of parties, witness tampering, collaborative mechanism, legal framework, synchronized communications.