A STUDY ON THE CHALLENGES UNDER ONLINE DISPUTE RESOLUTION IN INDIA

AUTHOR – BHARATH.V, STUDENTS AT SAVEETHA SCHOOL Of LAW, SAVEETHA INSTITUTE OF MEDICAL AND TECHNICAL SCIENCES (SIMATS), CHENNAI-600056

BEST CITATION – BHARATH.V, A STUDY ON THE CHALLENGES UNDER ONLINE DISPUTE RESOLUTION IN INDIA, INDIAN JOURNAL OF LEGAL REVIEW (IJLR), 5 (10) OF 2025, PG. 115-135, APIS – 3920 – 0001 & ISSN – 2583-2344.

ABSTRACT:

The evolution of Online Dispute Resolution (ODR) in India has been significant in recent years. While traditional methods of dispute resolution, such as litigation and arbitration, have been predominant, the advancement of technology and the need for more efficient and accessible methods of resolving disputes have paved the way for ODR in India. Here are some key aspects of the evolution of ODR in the country:Legal Recognition: In 2018, the Indian government introduced the Legal Services Authorities (Amendment) Bill, which recognized and provided a legal framework for ODR mechanisms. This recognition has given legitimacy to ODR processes and increased their acceptance in the Indian legal system.Online Mediation and Arbitration: ODR platforms and institutions have emerged in India, offering online mediation and arbitration services.  For instance, the Ministry of Law and Justice launched the Tele-Law program, which provides legal advice and ODR services to citizens in rural areas through video conferencing and helpline services.The present study is based on primary data collection by the researcher and the secondary data from books,journal,and online sources.A Total  of 205 samples have been collected out of which all samples,Techniques for resolving disputes range from procedures in which the parties have complete control over the procedure to methods in which a third-party control both the process and the outcome.

KEYWORDS: Online, Government, amendments, resolution, technology.