A STUDY ON GRIEVANCE REDRESSAL MECHANISM UNDER ADMINISTRATIVE LAW IN INDIA
AUTHOR – VYABINYAA SHRIEE R S, STUDENT AT SCHOOL OF EXCELLENCE IN LAW, THE TAMILNADU DR. AMBEDKAR LAW UNIVERSITY, CHENNAI
BEST CITATION – VYABINYAA SHRIEE R S, A STUDY ON GRIEVANCE REDRESSAL MECHANISM UNDER ADMINISTRATIVE LAW IN INDIA, INDIAN JOURNAL OF LEGAL REVIEW (IJLR), 4 (3) OF 2024, PG. 589-598, APIS – 3920 – 0001 & ISSN – 2583-2344.
ABSTRACT:
A Grievance Redressal Mechanism (GRMs) in general refers to a formal or informal system of addressing the issues raised by the public and fulfilling the needs of the people.1 This is another avenue for addressing and sorting out the problems faced by the public when it comes to the country as a whole. In India the Department of Administrative Reforms and Public Grievances (DARPG) and Directorate for Public Grievances (DPG) are the two nodal agencies which are exclusively meant for Grievance Redressal Mechanism.2 GRMs can be used by individuals, employees, labours, communities and other civil society organization, etc..
This paper examines the grievance redressal mechanisms within the framework of administrative law, highlighting their significance that ensures accountability and fairness in public administration.3 It explores the legal principles and institutional structures designed to address citizen complaints against administrative actions, emphasizing the role of transparency, accessibility, and efficiency.4 The study analyzes various models of grievance redressal, including ombudsman systems, DARPG, DPG and public inquiries, assessing their effectiveness in different jurisdictions.5 Ultimately, it argues for strengthening grievance redressal systems as a critical component of good governance, fostering trust between citizens and government, and enhancing the rule of law.6
KEY WORDS: GRM, Ombudsman, DARPG, DPG, Accountability, Transparency, Accessibility and Models of Grievance Redressal.