ROLE OF ARTIFICIAL INTELLIGENCE IN ONLINE DISPUTE RESOLUTION

AUTHOR – SHREEJI SARAF, LLM STUDENT AT IILM UNIVERSITY GREATER NOIDA

BEST CITATION -SHREEJI SARAF, ROLE OF ARTIFICIAL INTELLIGENCE IN ONLINE DISPUTE RESOLUTION, INDIAN JOURNAL OF LEGAL REVIEW (IJLR), 5 (6) OF 2025, PG. 857-862,, APIS – 3920 – 0001 & ISSN – 2583-2344

I. Introduction

Over the past few years, there have many significant advancements in the field of technology. Many big innovations have taken place. If seen in the legal field, Online Dispute Resolution is the biggest innovation. This system has helped in making it possible for people from anywhere to resolve disputes without being physically present in the court.

Traditional courts hold a huge overburden of cases, while the ODR system helps in reducing this burden and provides a faster and cost friendly way to resolve disputes. The utilization of technology in the legal field is supported by two acts namely: the Arbitration and Conciliation Act, 1996 and the Information Technology Act 2000. In recent times the use of Artificial Intelligence has been noted in the field of law for resolving disputes which makes the process more efficient.